Star USA is reviewing the status of the pandemic on a regular basis.  Although the numbers infected are stabilizing, it is still in the best interest of our members and staff that we maintain current practices of conducting business through our drive-thru facilities.

If you are in need of special assistance, please call your local office and we will schedule an appointment that will allow you to enter that branch.

Although our lobbies will remain closed, Saturday drive-thru hours will resume on June 20 at our Charleston, Huntington and Beckley locations.

If you are having issues with the repayment of your Star USA loans due to COVID-19, please contact us immediately.  We are ready to work with you.

Your safety continues to be our primary concern as we battle this virus.

Thank you for your support and patronage during this crisis.

BEWARE OF CORONAVIRUS RELATED SCAMS!

Scammers are already hard at work in an attempt to take advantage of fears surrounding the Coronavirus. This includes the establishment of fake websites and bogus email accounts as a gimmick to steal your money and obtain your personal information. These emails and social media posts may include legitimate information but will also request donations for victims, request you buy worthless products or contain malicious email attachments.

At Star USA, your safety is our concern. If you believe you have fallen victim to a scam that involves any Star USA account, contact us immediately. We will assist you in every way that we can.

The Federal Trade Commission has also released the following information on fraud and scam prevention.
Don’t click on links from sources you don’t know. It could download a virus into your computer, tablet or mobile device. Make sure the anti-malware and anti-virus software on your computer is up-to-date.

Be wary of emails claiming to be from the Centers for Disease Control and Prevention or experts claiming to have information about the virus. For the most up-to-date information about the Coronavirus, visit the websites for the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). These organizations will not ask for donations or for you to purchase anything.

Ignore and delete online offers for vaccinations. If you see ads claiming to have for sale treatments or cure claims for COVID-19, consider this: if there has been a medical breakthrough, would you be hearing about it for the first time through an ad or online sales pitch?

Consider the validity of all charity requests. Don’t let anyone rush you into making a donation. If the request requires cash, a gift card or for you to wire money, avoid it.

Be alert to special investment opportunities offered through social media. The U.S. Securities and Exchange Commission (SEC) is warning consumers about offers from publicly traded companies that are creating cures and treatment options for Coronavirus. The offers will let you know that the value of these investments will soon sky-rocket so the time to invest is now. Consult a registered firm such as Fourth Avenue Financial if you have concerns about such an offer.

Don’t be a victim of these unscrupulous individuals. Avoid these scams.

If you have questions or concerns, contact your Star USA office for additional information.

STAR USA UPDATE ON COVID-19 (MARCH 17, 2020)

Star USA is continuing to respond to your financial needs during the COVID-19 pandemic.

To help alleviate the financial stress created by this crisis, Star USA is poised to assist members that have been adversely affected by the Coronavirus situation.  

Star USA has implemented the following relief measures..

  • Loan staff will work with those who have lost their employment or have been subjected to reduced salaries as a result of businesses closing or a reduction of hours.  Contact your local office or call 800-628-2120 to discuss payment deferrals, skip a pay plans or other options.
  • Early withdrawal penalties will be waived on certificates of deposit through April 15.
  • If you need to raise the daily withdrawal limit on your Star USA Visa Debit card ATM transactions, contact your local office for more information or call 800-628-2120.

Star USA will continue to help our members during this unprecedented crisis.

Don’t hesitate to contact us if you need additional information about your loan or savings accounts.

Visit our website at www.mystarusa.com for updates.